Refund Policy for VlogAdvisor AI
Effective Date: 05-21-2024
At VlogAdvisor AI, we are committed to providing high-quality AI tools and services. This Refund Policy outlines the conditions under which refunds may be issued for monthly subscriptions and single token purchases used toward text or image generation. By using our services, you agree to this Refund Policy.
- Subscription and Token Purchase Policy Monthly Subscription: VlogAdvisor AI offers monthly subscription plans that include a set number of tokens each month, which users can use for various AI tools such as text and image generation.
Single Token Purchases: Users may also purchase tokens individually, which can be used for AI services without subscribing to a monthly plan.
Token Usage: Tokens are deducted from your account based on your use of the AI tools. Tokens from a monthly subscription may not roll over to the next billing period unless specified in your plan. Single tokens are valid until used.
- Refund Eligibility Refunds may be granted under the following conditions:
Technical Issues: If you experience technical issues that prevent you from accessing or using the tokens you have purchased, and these issues are verified by our support team, you may be eligible for a refund for the affected tokens.
Accidental Purchases: If you accidentally purchase a monthly subscription or single tokens, you must contact our support team within 48 hours of the purchase to request a refund. Refunds for accidental purchases will be considered on a case-by-case basis.
Service Downtime: If our services are unavailable for an extended period due to unexpected downtime, users may be eligible for a prorated refund based on the duration of the downtime and their subscription plan.
Unfulfilled Services: If tokens are deducted from your account, but the service (text or image generation) is not fulfilled due to a fault on our part, you may be eligible for a refund of the tokens deducted.
- Non-Refundable Situations Change of Mind: Refunds will not be issued if you change your mind about using our services after purchasing a subscription or tokens.
Partial Usage: Refunds are not provided for partially used subscriptions or tokens. For example, if you use some tokens and then decide you no longer need the service, the used portion will not be refunded.
Violation of Terms of Service: If your account is suspended or terminated due to a violation of our Terms of Service, you will not be eligible for a refund.
- Refund Process Requesting a Refund: To request a refund, please contact our support team at [Insert Support Email] with your account details and a description of the issue. Refund requests must be submitted within 30 days of the purchase date.
Refund Method: Approved refunds will be processed using the original payment method. Please allow up to 10 business days for the refund to be credited to your account.
Processing Time: Refund requests will be reviewed and processed within 5-7 business days from the date of submission.
- Contact Information If you have any questions or concerns regarding this Refund Policy or our services, please contact us at:
Email: Info@VlogAdvisor.com
By purchasing a subscription or tokens from VlogAdvisor AI, you acknowledge that you have read and understood this Refund Policy and agree to its terms.